Selling isn't painless

We have a buyer of our UK property who tells us that his chain is short. His buyer is a divorcee, and her house sale does not need to be completed prior to her purchase of his house. I will only believe that when the exchange of contract takes place. I have engaged a conveyancing solicitor obtained via the internet, at a very competitive rate. See http://www.conveyancingsolicitors.biz/index.htm and check how much it would cost to sell your house. The firm they selected is based in Newcastle upon Tyne, which is about as far away from Kent as one can go. However, their service so far has been exemplary. They send documentation to me via emails with pif attachments that have been scanned. They even reply to my queries!
My buyer's building society sent a surveyor during the week. She arrived with a collapsible ladder which she intended to use for access to the loft. Apparently, few houses have loft ladders, so she has to use it on a regular basis. She drove from Northampton, a goodly drive to Kent, so it indicates that all parties are taking the purchase seriously.