Removal Woes

This morning started badly. We had a call from the removal company to say their sole vehicle was stuck in Italy in bad snowbound conditions. The roads are impassable. He says he will hire a vehicle to collect our belongings on Saturday and Sunday, hold them in storage, and deliver as soon as he can. The most important priority is for all items to be removed by Sunday evening, as we are departing very early on Monday morning. It doesn't matter too much about the delay, as we stayed in the house there for months in its empty condition. We have the critical items, like beds, anyway. So, what a palaver.
Also, the FSA stopped removal companies from arranging insurance policies in the name of the customer, and charging premiums. So, to get round that, the removal companies have a block policy in their own name, and subsume the premium in the cost of removal. This means i don't have a direct relationship with the broker or insurance company, have no policy, and have to rely on the integrity of the removal company in presenting a claim fairly. And that is because the FSA wants to provide protection to the consumer. A crazy world, eh?